Cancellation Policy

Please be sure to obtain and retain your cancellation number.

Cancellations for Special Events WILL VARY from normal contracted cancellations.

No-Show Policy

If you do not see your chauffeur at the designated pick-up point, please do not leave before calling our dispatch office at (+1)203-327-9447 to assist in locating your chauffeur. Should you leave without contacting our office, the reservation will be fully billable.

Domestic (USA) Travel

All times are relative to local time of the pickup location.

Point to Point Transfers

Sedan: Must be cancelled 2 hours prior to scheduled pick-up time for most U.S. locations.

SUV, Van, Limousines, BMW, Mercedes, and Exotic Vehicles: Must be cancelled 5 hours prior to schedules pick-up time for most U.S. locations. Late cancellations for Sedan, SUV, Van, Limousines, BMW, Mercedes, and Exotic Vehicles will result in a late cancel charge of two-hours at the rate for the vehicle type or full charge depending on the location.

Mini Bus: must be cancelled 7 days in advance for most U.S. locations. The late cancellation charge for a Mini-Bus is $300USD.

Motor Coach: Must be cancelled 14 days in advance prior to scheduled pick-up time

Hourly Charters

Sedan must be cancelled 8 hours prior to scheduled pick-up time for most U.S. locations.

SUV, Van, Limousines, BMW, Mercedes, and Exotic Vehicles must be cancelled 12 hours prior to scheduled pick-up time for most U.S. locations.

Late cancellations for Sedan, SUV, Van, Limousines, BMW, Mercedes, and Exotic Vehicles will result in a full charge.

Mini-Bus must be cancelled 7 days in advance for most U.S. locations. The late cancellation charge for a Mini-Bus is $300USD.

Motor Coach must be cancelled 14 days in advance for most U.S. locations. The late cancellation charge for a Motor Coach is 50% of the total trip cost.

If the cancellation occurs when the vehicle is enroute or on location a full no-show charge will apply which includes gratuity and all applicable fees (parking, tolls, wait time, etc.).

* Cancellation in Wilkes Barre Areas, PA is 48 hours for all vehicle types except for buses.

* The cancellation in Alaska is 14 days for all vehicle types in order to avoid full charge.

International (Outside of USA)

All times are relative to local time of the pickup location.

Sedan: Must be cancelled 24 hours prior to scheduled pick-up time.

SUV, Van & Limousine (or similar in capacity) must be cancelled 72 hours prior to scheduled pick-up time.

Mini-Bus & Motor Coach must be cancelled 14 days in advance prior to scheduled pick-up time.

A late cancellation/no-show will result in a full charge for all vehicle types, which will include gratuity and all applicable fees (parking, tolls, wait time, etc.).


Vitesse Worldwide

Phone: 203.327.9447
Toll Free: 800-637-3373
Fax: 203.359.2712 / 203.457.3354

25 Crescent Street
Suite 100
Stamford, CT 06906
USA