Vehicle and Chauffeur Requirements:

• All chauffeurs will present themselves in a dark suit with black polished shoes.
• Chauffeurs will represent themselves as an extension of the Vitesse Worldwide Chauffeurs will refrain from promoting themselves or their primary company
• Chauffeurs will use the Vitesse Worldwide provided signage
• Chauffeurs will direct client questions to Vitesse Worldwide Telephone# (800) 633-3373
• Chauffeurs will refrain from smoking, eating, or use of any mobile devices in the vehicles and in the presence of the passengers
• Provide a fully trained and properly licensed chauffeur
• Provide an impeccably maintained and serviced late model vehicle of the exact type requested
• Companies must maintain a minimum of 1.5k min insurance coverage

Service Requirements:

• No job should be subcontracted without authorization from Vitesse Worldwide
• Companies are to provide service in accordance with Vitesse Worldwide reservation confirmation
• Reservations are to be confirmed within 2 hours of receipt
• Companies are required to provide phone access to dispatch 24 hours a day
• It is the affiliate’s responsibility to check all flight arrivals and adjust their dispatch time accordingly
• All airport pickups are performed as a meet & greet service inside terminal unless otherwise instructed.

Communication Requirements:

• Affiliates must notify Vitesse Worldwide of trip status: Driver assigned with cell phone number 8hrs. Prior to trip, Driver en route, Driver on location, Passenger on board and Trip Over. Information may be called in or emailed to [email protected]
• If you do not make contact with our passenger please contact us immediately; do not release the vehicle without authorization from Vitesse Worldwide
• Do not contact a Vitesse Worldwide passenger directly
• Any service issues, accidents must be reported to Vitesse Worldwide Management immediately
• Under no circumstances, should a Vitesse Worldwide passenger be billed by you (the affiliate)
• No receipts should be given to our passengers
• Companies must provide final details and charges rendered to Vitesse Worldwide ASAP no later than 24 hours after completion of service email to: [email protected]
• Affiliates should be on site 15 minutes prior to scheduled pick up time
• Any additions or changes in itineraries must be communicated immediately to Vitesse Worldwide
• If a chauffeured is asked: “Is tip included?” They must respond “Yes” NEVER ask for tip
• Confidentiality is a requirement. Chauffeurs should engage in only casual conversation with the client, and should refrain from engaging in any negative or potentially controversial subjects.