FREQUENTLY ASKED QUESTIONS
How can I book your limousine service?
Our booking system is simple. Click the Quotes & Reservations button in the top right corner of the screen to enter your details and see your transportation quote.
When do I receive my booking confirmation?
Normally, you will receive your confirmation through email just a few minutes after booking.
How will my chauffeur be dressed?
Our chauffeurs are dressed in black suits, white collared shirts, Our gold signature ties and black polished shoes.
Will your company be able to track my arrival flight?
Yes, we track all incoming flight arrivals. In most cases we can also determine if your departing flight is on-time, delayed, or been canceled.
Does Vitesse Worldwide follow Local, State, and CDC guidelines to prevent the spread of (SARS-CoV-2) better known as COVID-19?
Vitesse Worldwide follows local, state, and CDC guidance to prevent the spread of COVID-19. All employees, and Chauffeurs are required to wear masks in our facilities and when performing rides. All vehicles are detailed daily, sanitized, and wiped down after each trip. In addition, we also apply an electrostatic disinfectant to further eliminate the spread of germs.
What is your cancellation policy?
Cancellation Policy
Cancellation
Please be sure to obtain and retain your cancellation number.
Cancellations for Special Events WILL VARY from normal contracted cancellations.
No-Show Policy
If you do not see your chauffeur at the designated pick-up point, please do not leave before calling our dispatch office at (+1)203-327-9447 to assist in locating your chauffeur. Should you leave without contacting our office, the reservation will be fully billable.
Domestic (USA) Travel
All times are relative to local time of the pickup location.
Point to Point Transfers
Sedan: Must be cancelled 2 hours prior to scheduled pick-up time for most U.S. locations.
SUV, Van, Limousines, BMW, Mercedes, and Exotic Vehicles: Must be cancelled 5 hours prior to schedules pick-up time for most U.S. locations. Late cancellations for Sedan, SUV, Van, Limousines, BMW, Mercedes, and Exotic Vehicles will result in a late cancel charge of two-hours at the rate for the vehicle type or full charge depending on the location.
Mini Bus: must be cancelled 7 days in advance for most U.S. locations. The late cancellation charge for a Mini-Bus is $300USD.
Motor Coach: Must be cancelled 14 days in advance prior to scheduled pick-up time
Hourly Charters
Sedan must be cancelled 8 hours prior to scheduled pick-up time for most U.S. locations.
SUV, Van, Limousines, BMW, Mercedes, and Exotic Vehicles must be cancelled 12 hours prior to scheduled pick-up time for most U.S. locations.
Late cancellations for Sedan, SUV, Van, Limousines, BMW, Mercedes, and Exotic Vehicles will result in a full charge.
Mini-Bus must be cancelled 7 days in advance for most U.S. locations. The late cancellation charge for a Mini-Bus is $300USD.
Motor Coach must be cancelled 14 days in advance for most U.S. locations. The late cancellation charge for a Motor Coach is 50% of the total trip cost.
If the cancellation occurs when the vehicle is enroute or on location a full no-show charge will apply which includes gratuity and all applicable fees (parking, tolls, wait time, etc.).
* Cancellation in Wilkes Barre Areas, PA is 48 hours for all vehicle types except for buses.
* The cancellation in Alaska is 14 days for all vehicle types in order to avoid full charge.
International (Outside of USA)
All times are relative to local time of the pickup location.
Sedan: Must be cancelled 24 hours prior to scheduled pick-up time.
SUV, Van & Limousine (or similar in capacity) must be cancelled 72 hours prior to scheduled pick-up time.
Mini-Bus & Motor Coach must be cancelled 14 days in advance prior to scheduled pick-up time.
A late cancellation/no-show will result in a full charge for all vehicle types, which will include gratuity and all applicable fees (parking, tolls, wait time, etc.).
Do the vehicles have WiFi?
Our vehicles are all capable of creating a WiFi connection, we just ask the person reserving the vehicle to give us notice as to whether or not you will be needing it.
What all do I need to provide to secure a reservation?
All reservations require a credit on file which will be authorized at time of booking.
What payment do you accept?
We accept all major Credit Cards and PayPal. We do accept checks however checks must be received and deposited prior to securing your reservation.
Is smoking allowed in your vehicles?
No. We have a strict No-Smoking policy within the walls of this company.
