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GROUND TRANSPORTATION

Chauffeured Service​

In today’s world your Chauffeured Vehicle, like your phone, is your lifeline. We have built our ground transportation on what drives you: effortless connectivity, comfort and security. Vitesse is the ideal choice to take you where you want to go globally.

All of our chauffeurs undergo background checks and are PAX certified – the gold standard for chauffeur training in customer service and driver safety.

Where shall we take you today?

CORPORATE EXECUTIVE VEHICLES

LUXURY SEDANS

SUV

STRETCH LIMOUSINES

LUXURY VANS

MINI COACHES

LUXURY COACHES

EXOTIC FLEET

EVENTS

Ground Transportation

TAKE THE HASSLE OUT OF GROUP TRAVEL

Manifest Management Services
Online Booking Services
On-site Management
Logistics Verification
Real-time Notifications
Centralized Support Team 24/7
Centralized Billing
Electronic Nameboards
On-Site Coordinators

WE OFFER WORLDWIDE EVENT EXPERTISE

Conferences
Board Meetings
Employee Incentives
Trade Shows/Roadshows
Entertainment & Formal Events
Sporting Event Management
High Profile Events

    Inquiries: events@vitesseworldwide.com or 800-637-3373  (Sales Dept)

CORPORATE

Vitesse understands the importance of delivering a flawless group event. We specialize in transportation for groups of all sizes, from 10 to 2,000.

Are you planning an international sales conference, or perhaps hosting a once-in-a-lifetime experience for clients? Vitesse provides world-class ground and air transportation to all your events and ensures that the results are flawless. Want us to manage your next event?

INCENTIVE PROGRAM

From the initial planning to the final agenda, we work with your team to help you create unique value added experiences for high level incentive programs.

Combined, our staff has over 80 years of experience in the incentive and entertainment arenas. Through our long-standing relationships, we have cultivated a trusted, high-level supplier partnership with professionals who work with us in coordinating all details for the most exciting and memorable events.

Please reach out to us at sales@vitesseworldwide.com and our team will be there to offer their expertise for your needs.

SPECIAL OCCASIONS

BECAUSE GETTING THERE IS HALF THE FUN.
The day that you’ve been planning your whole life is finally approaching. Vitesse offers wedding limo services with an immaculate fleet of chauffeur-driven luxury vehicles to make your big day memorable, classic, elegant, and more importantly worry-free. We are dedicated to serve your needs and those of your guests.

COMMITMENT
Because Getting There Is Half the Fun. We Know the Way.

DEPENDABLE
A name you can always depend on to arrive and deliver.

PERSONALIZED SERVICE
Transporting you to and from special events and family affairs with a luxury fleet and leading GPS technology.

CONSISTENCY
The leading global executive travel-management company with white glove ground transportation, air charter, executive protection and VIP concierge.

EXCEEDING EXPECTATIONS
Always serving clients and their families with excellence, wherever in the world.

Sounds like a good fit to you?
Welcome to the world of Vitesse.

GLOBAL GROUND TRANSPORTATION EASY, FAST & ACCURATE

To facilitate a quick, accurate reservation, the following information is required:

  • Passenger name and account name
  • Date, day, pick-up time and trip information
  • Pick-up address, phone number and email address
  • Drop-off address or airport, airline and flight number
  • Type of vehicle required: (Sedan, stretch limousine, SUV, etc.)
  • Your name, contact details and any special instructions
  • Payment details

Through the Vitesse online reservations service you can now easily make bookings, edit them and view all your itinerary information from anywhere in the world. If you’ve already created an account, please login or create a new one.

TECHNOLOGY CUSTOMIZED FOR YOUR CONVENIENCE

Vitesse Worldwide offers customized software specifically designed to enable clients to conveniently
make all their travel arrangements.

Automated online booking tools are integrated into our global distribution systems (GDS). You can book, update and cancel reservations in real-time. Confirmations and receipts are automatically sent to you by email, fax or mail. Passengers receive chauffeur assignment notification prior to their trips.

All your trip details are transmitted to our chauffeurs through the customized advance dispatch system.
This allows the Vitesse team to maintain continuous contact with our fleet of chauffeured luxury vehicles. 

Using Flight View software, which is linked to the FAA Data Center, dispatchers continuously monitor the progress and estimated arrival time of all commercial and private aircraft. The Flight View system is updated every three minutes to ensure timely pickups at airports.

Corporate administrators have direct online access to their Vitesse account information. Your Individual personalized passenger profile scan be created and maintained, to speed up communication and help you accomplish your travel goals faster.

Monthly or quarterly activity reports can be accessed online and downloaded to an Excel file. Our online web-reporting module allows you to manage your ground transportation from reservation to payment

VITESSE TECHNOLOGY

Ground Transportation

RESERVATIONS
Automated online booking tools are integrated with our global distribution systems (GDS). Clients can book, update and cancel reservations in real-time. Confirmations and receipts are automatically sent to the client by email, fax or mail. Passengers receive chauffeur assignment notification prior to their trips.

GROUND DISPATCH
Our advanced dispatch system allows the Vitesse team to maintain continuous contact with our fleet of chauffeured limousines. All trip details are transmitted to our chauffeurs through the customized dispatch system.

AIR & GROUND TRACKING
Using Flight View software, which is linked to the FAA data center, dispatchers continuously monitor the progress and estimated arrival time of all commercial and private aircraft. The Flight View system is updated every three minutes to ensure timely pickups at airports.
ONLINE ACCOUNT MANAGEMENT
Corporate administrators have direct online access to their Vitesse account information. Personalized passenger profiles for individual travelers under the client’s corporate account can be created and maintained speeding up communication and helping you reach your travel goals faster.

REPORTING
Monthly or quarterly activity reports can be accessed online and downloaded to an Excel file. Our online web-reporting module allows clients to manage their ground transportation from reservation to payment.

REPORTING FEATURES
✔ Customized to client’s business needs
✔ Detailed summaries
✔ Reservation manifests
✔ Sales activity
✔ Invoices

VITESSE WORLDWIDE APP

Ground Transportation

Vitesse Worldwide offers customized software specifically designed to enable you to conveniently make all your own travel arrangements.

Make reservations from your iOS or Android mobile device from anywhere in the world in minutes. Here are some of the Vitesse Worldwide app functions:

➥ Choose from a selection of vehicles (Sedan, SUV, Limo, Mini-Coach, etc.).
➥ Save your home and work location’s address.
➥ Make a ground-transportation reservation.
➥ Obtain pricing for your reservation.
➥ View, amend, price, or cancel current reservation.
➥ View past reservations.
➥ Track your driver’s location on a map.
➥ Make payment for your reservation by credit card

BOOKING AGENT FUNCTIONALITY

Ground Transportation

The Booking Agent functionality allows users to book, edit, view, or cancel rides for anyone they have rights to view and/or book for.

These are set up by our management team in our client services department, and must be arranged in advance for the functionality to work properly. Anyone who currently has such rights via our web-based tool automatically also has them via the mobile app. 

To get set up as a Booking Agent, please send an email to clientservices@vitesseworldwide.com, and request Booking Agent access to our mobile app. 

For assistance, please contact us at clientservices@vitesseworldwide.com or 800-637-3373.

Online Reservation Automated Reports GPS Ground Span

TERMS & CONDITIONS

Once the credit application is approved, the applicant hereby agrees to and accepts the following terms and conditions:

  • Full payment shall be due upon receipt of statement.
  • Failure to make payment in full within ten (10) days of statement closing date will subject applicant’s account to a finance charge which will be computed on the average daily balance at a monthly rate of one percent (1%) (Annual Percentage Rate of 12%).
  • If payment is in arrears in excess of ten (10) days, we reserve the right to charge against the credit card used as back-up security for the account.
  • In the event that the account remains unpaid and legal fees and costs are incurred by Vitesse Worldwide relating to the collection thereof, the applicant agrees that they shall be liable for any and all such reasonable legal fees and costs, in addition to any outstanding balance.
  • The applicant hereby agrees that the usual credit inquiries may be made, and they authorize Vitesse Worldwide to obtain such information they may require from whatever sources deemed necessary concerning any statement made on the credit application. The applicant certifies that the credit application statements are true, correct and complete.
  • Vitesse Worldwide is not responsible for personal property left in our vehicles.

Cancellation Please be sure to obtain and retain your cancellation number.                                   

DOMESTIC (within the continental USA): all times are relative to local time of the pickup location

Point to Point Transfers:

Sedan must be cancelled two hours prior to scheduled pick-up time for most U.S. locations.

SUV, Van, Limousines,  BMW, Mercedes, and Exotic Fleet Vehicles must be cancelled five hours prior to scheduled pick-up time for most U.S. locations. Late cancellations for Sedan, SUV, Van, Limousines, BMW, Mercedes, and Exotic Vehicles will result in a late cancel charge of two-hours at the rate for the vehicle type or full charge depending on the location.

Hourly Charters:

Sedan must be cancelled 8 hours prior to scheduled pick-up time for most U.S. locations.

SUV, Van, Limousines, BMW, Mercedes, and Exotic Vehicles must be cancelled 12 hours prior to scheduled pick-up time for most U.S. locations.

Mini-Bus must be cancelled 7 days in advance for most U.S. locations. The late cancellation charge for a Mini-Bus is $300USD.

Motor Coach must be cancelled 14 days in advance for most U.S. locations. The late cancellation charge for a Motor Coach is 50% of the total trip cost.

If the cancellation occurs when the vehicle is enroute or on location a full no-show charge will apply which includes gratuity and all applicable fees (parking, tolls, wait time, etc.).  

Cancellation in Wilkes Barre Areas, PA is 48 hours for all vehicle types except for buses. The cancellation in Alaska is 14 days for all vehicle types in order to avoid full charge. 

International (outside of continental USA): all times are relative to local time of the pickup location.

Sedan must be cancelled 24 hours prior to scheduled pick-up time.

SUV, Van & Limousine (or similar in capacity) must be cancelled 72 hours prior to scheduled pick-up time.

Mini-Bus & Motor Coach must be cancelled 14 days in advance prior to scheduled pick-up time. A late cancellation/no-show will result in a full charge for all vehicle types, which will include gratuity and all applicable fees (parking, tolls, wait time, etc.).

Vitesse Worldwide’s No. 1 priority is always the safety and security of our passengers, chauffeurs and vehicles.

Our policy is never to compromise when safety becomes an issue. Each severe weather event produces its own special conditions so it is not possible to define a hard-and-fast rule that covers every set of circumstances. However, to ensure our client’s safety during a severe weather event that causes hazardous driving conditions, we will implement the following policy.

We will monitor the weather forecast constantly for at least 24 hours prior to the arrival of a major storm to assess its strength and to evaluate the impact that it is expected to have on road conditions. If blizzard conditions, flooding, hurricane force winds or other types of severe weather are confirmed for the area, we will consult with the State Police or local authority. A decision, based on our professional judgment and the advice that we have received, will then be taken to continue to operate as normal or to cease operations. We will only cease operations when conditions are forecast to be extremely hazardous.

Once the decision to cease operations is made, we will attempt to contact every one of our customers affected by the decision by all the means at our disposal to inform them and to offer to re-schedule them on an alternative day. However, if contact is unsuccessful or if a customer is already on a flight to his/her destination, we will make every effort to arrange a pick-up to ensure that they are not stranded, especially at an airport.

When severe weather is forecast, we strongly advise our customers with flight reservations to maintain close contact with their airline for information on their flight status. We will re-instate our operation as soon as conditions improve and the roads are safe for travel once again.

While we value our client’s business extremely highly, we value their safety even more.

  • Tolls, parking, chauffeur’s 15% gratuity and STC (variable fuel cost)
  • Additional stops in the same town or airport are $10.00 each and out-of-town stops are $15.00 each
  • An additional charge of $20.00 will apply for pick-ups and drop-offs between the hours of midnight and 5:00 a.m.
  • A surcharge of $20.00 will apply for trips on six major annual public holidays
  • In New York City, there is an additional charge of $10.00 for trips below 34th Street
  • Rates are subject to change without prior notice

Flights can be diverted due to technical difficulties or bad weather. Vitesse Worldwide cannot be held liable for extra charges incurred due to a flight diversion. If a diversion occurs, please try to contact our 24-hour Dispatch Department at the earliest opportunity once the flight has landed at (800) 637-3373 to let us know if you wish your vehicle to wait at your destination or to be released. We will also attempt to make contact with the passenger, or the person who made the reservation, to obtain instructions. If no contact is possible, the chauffeur will wait until the flight arrives and we will charge accordingly, including any wait time. In the event that the chauffeur was already at the airport when the flight is diverted and he/she is eventually released by the passenger, the charge will be the rate from the airport to our base plus waiting time, tolls and parking fees where applicable.

Please note that it might be possible to claim any charges that you incur as a result of a diversion from your airline.

We track all flights through our Flight View program connected to the FAA Data Center and will re-schedule the pick-up at the passenger’s destination when flights are delayed, based on the latest available estimated time of arrival. Please be aware that our chauffeurs require a minimum of ninety minutes notice for pick-ups at all U.S. airports. In the event that the flight is further delayed after he/she has been dispatched, waiting charges could apply.

Whenever possible, a call will be made to the passenger’s cell number before arrival to confirm that the chauffeur has arrived at the airport and to advise his/her location in the terminal which will normally be:

  • Domestic Flights: At luggage carousel (where permitted)
  • International Flights: Outside of Customs

The chauffeur will have a sign with the passenger’s name displayed on it.

If the passenger is unable to locate his/her chauffeur, it is their responsibility to call our 24-hour Dispatch Department at (800) 637-3373 who will be pleased to arrange contact. We regret to advise that should the passenger leave the                                        location, without calling our office, a no-show charge will be applied.

To facilitate a quick, accurate reservation, please provide the following information:

  • Passenger name and account name
  • Date, day, pick-up time and trip information
  • Pick-up address, phone number and email address
  • Drop-off address or airport, airline and flight number
  • Type of vehicle required: sedan, stretch limousine, SUV, 10 passenger corporate van, 12/15 passenger executive van, 24/31 passenger mini-coach, or 49/55 passenger motor coach
  • Your name, contact phone number, cell number and any special instructions
  • Payment details

Please Note: Chauffeurs cannot accept reservations or changes to reservations.                                

Please call our 24-hour call center at (800) 637-3373.

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