
FREQUENTLY ASKED QUESTIONS
Vitesse Worldwide boasts an unrivaled fleet, featuring executive and luxury Sedans, luxury SUVs, Stretch limousines, Executive Vans, and luxury Mini and Full-size Motor coaches. Each selection is tailored for private travelers, families, corporate teams, and large groups, offering comfort, discretion, and prestige for every occasion.
Absolutely. Vitesse orchestrates seamless travel across over 111 countries, partnering with elite local specialists to ensure flawless connections between airports, hotels, and corporate venues—no matter the destination.
A hallmark of Vitesse service is the personalized attention to unique preferences, from bespoke vehicle amenities and curated onboard refreshments to secure escorts, red-carpet arrivals, and other custom arrangements. Every wish is anticipated and delivered with meticulous care.
Yes. Clients are greeted by professional chauffeurs who provide personal signage, luggage assistance, and swift passage from the terminal to their vehicle, transforming arrivals into seamless, stress-free experiences.
Vitesse excels in orchestrating sophisticated, multi-leg travel—handling roadshows, corporate tours, global events, and ongoing travel programs. A single point of contact ensures consistency, transparency, and optimal oversight throughout the entire process, from planning to execution.
Vitesse offers exclusive access to a global network of private jets, turboprops, helicopters, and long-range aircraft, with rapid dispatch, full concierge schedules, and worldwide coordination for seamless departures and arrivals.
Only the most seasoned professionals join Vitesse. Chauffeurs undergo rigorous screening and continual training, with decades of service to VIP clients, senior executives, and notable public figures—ensuring discretion and confidence at every stage.
Every journey is monitored in real time using advanced Telematic GPS and secure communications. Vehicles are meticulously sanitized before service, and executive protection is available upon request, ensuring the utmost in safety, privacy, and peace of mind.
Vitesse rigorously upholds confidentiality via secure billing, comprehensive non-disclosure agreements, and privacy-focused operational protocols, making us the trusted choice for sensitive assignments and security-conscious travelers.
Clients can adjust or cancel bookings effortlessly via the Vitesse app, online portal, or 24/7 dedicated Call Center, with flexible policies designed for the realities of dynamic, high-level travel.
Premium amenities include Wi-Fi, charging stations, refreshments, entertainment systems, and custom climate control. White Glove flight catering and other enhancements are available by request, delivering a uniquely tailored in-transit experience.
Corporate accounts enjoy secure digital invoicing and statement management, with flexible international payment solutions available for all guests—ensuring transactions are effortless and secure. tailored in-transit experience.
Vitesse provides 24/7 access to a dedicated client care team and personal account managers, prepared to resolve concerns, handle urgent requests, and ensure every detail is managed impeccably—day or night. Please get in touch with [email protected]
Our booking system is simple. Click the Quotes & Reservations button in the top right corner of the screen to enter your details and see your transportation quote.
Normally, you will receive your confirmation through email just a few minutes after booking.
Our chauffeurs are dressed in black suits, white collared shirts, Our gold signature ties and black polished shoes.
Yes, we track all incoming flight arrivals. In most cases we can also determine if your departing flight is on-time, delayed, or been canceled.
Vitesse Worldwide follows local, state, and CDC guidance to prevent the spread of COVID-19. All employees, and Chauffeurs are required to wear masks in our facilities and when performing rides. All vehicles are detailed daily, sanitized, and wiped down after each trip. In addition, we also apply an electrostatic disinfectant to further eliminate the spread of germs.
Cancellation Policy
Cancellation
Please be sure to obtain and retain your cancellation number.
Cancellations for Special Events WILL VARY from normal contracted cancellations.
No-Show Policy
If you do not see your chauffeur at the designated pick-up point, please do not leave before calling our dispatch office at (+1)203-327-9447 to assist in locating your chauffeur. Should you leave without contacting our office, the reservation will be fully billable.
Domestic (USA) Travel
All times are relative to local time of the pickup location.
Point to Point Transfers
Sedan: Must be cancelled 2 hours prior to scheduled pick-up time for most U.S. locations.
SUV, Van, Limousines, BMW, Mercedes, and Exotic Vehicles: Must be cancelled 5 hours prior to schedules pick-up time for most U.S. locations. Late cancellations for Sedan, SUV, Van, Limousines, BMW, Mercedes, and Exotic Vehicles will result in a late cancel charge of two-hours at the rate for the vehicle type or full charge depending on the location.
Mini Bus: must be cancelled 7 days in advance for most U.S. locations. The late cancellation charge for a Mini-Bus is $300USD.
Motor Coach: Must be cancelled 14 days in advance prior to scheduled pick-up time
Hourly Charters
Sedan must be cancelled 8 hours prior to scheduled pick-up time for most U.S. locations.
SUV, Van, Limousines, BMW, Mercedes, and Exotic Vehicles must be cancelled 12 hours prior to scheduled pick-up time for most U.S. locations.
Late cancellations for Sedan, SUV, Van, Limousines, BMW, Mercedes, and Exotic Vehicles will result in a full charge.
Mini-Bus must be cancelled 7 days in advance for most U.S. locations. The late cancellation charge for a Mini-Bus is $300USD.
Motor Coach must be cancelled 14 days in advance for most U.S. locations. The late cancellation charge for a Motor Coach is 50% of the total trip cost.
If the cancellation occurs when the vehicle is enroute or on location a full no-show charge will apply which includes gratuity and all applicable fees (parking, tolls, wait time, etc.).
* Cancellation in Wilkes Barre Areas, PA is 48 hours for all vehicle types except for buses.
* The cancellation in Alaska is 14 days for all vehicle types in order to avoid full charge.
International (Outside of USA)
All times are relative to local time of the pickup location.
Sedan: Must be cancelled 24 hours prior to scheduled pick-up time.
SUV, Van & Limousine (or similar in capacity) must be cancelled 72 hours prior to scheduled pick-up time.
Mini-Bus & Motor Coach must be cancelled 14 days in advance prior to scheduled pick-up time.
A late cancellation/no-show will result in a full charge for all vehicle types, which will include gratuity and all applicable fees (parking, tolls, wait time, etc.).
Our vehicles are all capable of creating a WiFi connection, we just ask the person reserving the vehicle to give us notice as to whether or not you will be needing it.
All reservations require a credit on file which will be authorized at time of booking.
We accept all major Credit Cards and PayPal. We do accept checks however checks must be received and deposited prior to securing your reservation.
No. We have a strict No-Smoking policy within the walls of this company.